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Showing content with the highest reputation on 04/23/2017 in all areas

  1. Epilogue... So I wanted to wrap this very long (~18 weeks) story up with some final thoughts. One is that no, I'm not angry with anyone about this. I mean, I'm the one who lost the key, right? I also bought a bike with no programming key or spare key. And yeah KTM has an odd way of getting to a solution on this but they didn't really let me down; it's just the system they set up isn't as good as it could be. I hope this story points that out so that they change it for others. Another is that this is not the same kind of issue for KTM's newer bikes such as the 1190, 1090 and 1290, so don't worry too much about that. The places I do reserve judgment for: The first dealer I took it to should have known that without my original orange programming key (I told them I didn't have it) a new key wasn't going to fix my problem. They don't handle a lot of bigger KTM bikes and don't do lost keys that much so it just was an unfamiliar situation for them. KTM can't defend taking six weeks to make and deliver a key then six more to send a new immobilizer. That's really absurd and no one ever explained why that was. I think it has to do with a third party company, Zadi, who makes the immobilizers but I'm not really sure. KTM USA did reach out to see if they could help but no one from their customer service ever made an effort to follow through to see that this issue was being addressed. BMW has a special code for riders stuck in these situations that allow for elevation of priority as well as issue-tracking. This is CRM 101 (customer relationship management). KTM has been run by racers and engineers for a long time and they're hopefully getting better at this stuff. I know there are those on the inside trying so that's encouraging. And those who deserve kudos for their good sportsmanship and efforts: Eric Wager who loaned me his 950 to go ride with Thierry back in December @Wolfie who loaned me his 690 to do my Baja ride in late December @francotesta who loaned me his GS to scout trails for Taste of Dakar then later attend Dennis Godwin as well for the ride he gave me to KTM Murrieta with my bike in the back of his truck. SOS Diagnostics for doing such a great job on programming the keys with the immobilizer and the ECU and sticking with it until it was resolved. By all means use them if you find yourself in the same situation. As a matter of fact, I'd recommend you have them make you a spare key NOW if that's something you're concerned about. They'll do it very quickly for a good price. They do this for quite a few other motorcycle makes as well. KTM of Murrieta (Sean) for being such a tremendous help in getting this first troubleshooted then in seeing it to the finish. They are a great organization with quite a pedigree so I shouldn't be that surprised. You should make them your KTM dealer of choice (or their BMW dealership next door). KTM USA for inviting me out to help troubleshoot this and giving me such a cool tour of their US offices. Their help makes me glad I made a decision to purchase a KTM in the first place. Don't lose your key now!
    2 points
  2. Hello! I am Marco, I live in central Mexico, I've been riding Enduro for the past 12 years, currently I own a ktm 990 adventure r and a husaberg 550. Just recovered from an accident on my Ducati monster and anxious to do a long road trip, hopefully I will be riding from Mexico to Vancouver in August. Would be nice to catch up with people on the way to learn about some off road routes. I really enjoy the XLADV Instagram account. Cheers
    1 point
  3. Thank you Eric, samewise from here, if you ever come around my area you are welcome to my place. My Instagram is marcomvalle. Saludos !
    1 point
  4. Roadbook: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/f2r-rb730-roadbook-reader-with-led-light Roadbook Mount: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/support-bracket-for-roadbook-and-ico ICO w/ Wheel Sensor (DISTANCE) : https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/ico-racing-rallye-max 2nd ICO w/GPS (CAP HEADING) : https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/ico-racing-rallye-max-g Upgraded Control RB & ICO: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/combo-switch-for-roadbook-and-ico-upgrade Power Box (Simplifies connectivity/wiring): https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/rallye-power-box RB/Mount Bracket: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/universal-navigation-clamps (Went with this setup wit the idea of simplifying swapping the entire kit from 950SE to 500 EXC. Brian E also suggested Highway Dirt Bikes setup for mounting Brackets but it felt a bit too "Full Monty" for my initial setup and more cumbersome to swap over bike to bike: https://www.highwaydirtbikes.com/index.php?app=ccp0&ns=catshow&ref=HDB_Rallye_Lite&sid=30294d714p5982ro0hvj5tz97246ae50&portrelay=1 ITEMS I'VE SINCE PURCHASED: ICO Control Relo: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/mounting-kit-for-a-2nd-ico-remote (Allows moving 2nd ICO Control from right handlebar side to missionary position on the left hand side control unit. ICO Batteries (Rally MAX nonG): https://www.rallymanagementservices.com/collections/spare-parts/products/cr2032-batteries-for-ico (RallyMax doesn't ship with them!) I started here with RMS's "Compete Rally Kit" offering and then beefed-up aspects with the Custom Selection options: https://www.rallymanagementservices.com/collections/rally-navigation-parts/products/universal-rally-navigation-kit In hindsight I may have chosen to get 2 RallyMaxG units vs. x1 RallyMax and x1 RallyMaxG but that's only as Danny Laportes Factory race Husky 701 had that setup, it really wouldn't add any real advantages Cheers ~ Peter
    1 point
  5. 1 point
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